Subject: Tech Support Candidate - Rajan kumar
From: Rajan kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 01:53:49 -0500

| | Tech Support Test

Name | Rajan kumar
E-mail | [email-masked]
Phone Number | (+91) 7056967055
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
CCTV

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DM industries | IT sup | 24-12-2020 | 18700
Previous Employer 1 | SAP infra technology | IT | 17-4-2019 | 12000+convence
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of al check network connection
Please list the steps to connect a Bluetooth speaker to your mobile phone. | go to Bluetooth setting - on the Bluetooth- and search Bluetooth Speaker name and connected
What according to you makes you a good candidate for customer service or technical support job? | I am Resolve the issue time to time and support at a time
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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