Subject: Tech Support Candidate - Gautam _
From: Gautam _ <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 01:49:44 -0500

| | Tech Support Test

Name | Gautam _
E-mail | [email-masked]
Phone Number | (0) 9911044356
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad(Hometown)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Espire Infolabs Pvt Ltd | System Engineer | |
Previous Employer 1 | PC Solutoions Pvt. Ltd | DEsktop Support Engineer | 28-Feb-2019 |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) First i will check the website in other device.
2) if working in other device, then i will first reset the browser/delete browser cookie and restart the laptop.
3) if stll not work then i will escalate the case as per SLA.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Open the bluetooth of speaker and set it to open pairing mode.
2) open the bluetooth in mobile phone and search the bluetooth speaker name .
3) connect the speaker by pairing the device.

What according to you makes you a good candidate for customer service or technical support job? | Having Better Technical skills which is required for technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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