Subject: Tech Support Candidate - ankur srivastava
From: ankur srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 00:55:36 -0500

| | Tech Support Test

Name | ankur srivastava
E-mail | [email-masked]
Phone Number | (0) 7983362677
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Vijay nager
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | innverse technology pvt.ltd | system administrator | working | 18000
Previous Employer 1 | bitniti technology pvt.ltd | desktop engineer | 4 april 2020 | 18000
Previous Employer 2 | next education india pvt ltd | technical support engginer | 18 April 2018 | 18400

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Firstly check website name is proper or not
2.We check this website on other system
3.Check internet connection.
4.Check firewall setting.
5.Check with internet provider and asked he put any restriction on user end.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1."ON" the Bluetooth connection on both end .
2.Identify Bluetooth device name on mobile end.
3.Click on "Connect option" mobile end and fill the password if any.

What according to you makes you a good candidate for customer service or technical support job? | I am a good learner and hard working. I have a good knowledge and experience in IT Sector like Networking, Hardware, and Customer Service. I have also experience in Technical support service on field
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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