Subject: Tech Support Candidate - Shiva M S
From: Shiva M S <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Dec 2020 23:50:02 -0500

| | Tech Support Test

Name | Shiva M S
E-mail | [email-masked]
Phone Number | (+91) 8883177786
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Khanpur, South delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NCR Corporation pvt. Ltd | Assembler | November 2019 | 10
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Cheking the internet connection. LAN connection (Router and service provider)
2 Clearing the browing history cache and temp. File.
3 Restart the computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 switch on the Bluetooth in both the devices.
2 search the speaker Bluetooth name in mobile.
3 pair the device

What according to you makes you a good candidate for customer service or technical support job? | Being calm and sound technical.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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