Subject: Tech Support Candidate - Akhilesh Prasad Patel
From: Akhilesh Prasad Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Dec 2020 23:27:20 -0500

| | Tech Support Test

Name | Akhilesh Prasad Patel
E-mail | [email-masked]
Phone Number | (0761) 9111114843
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jabalpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CDIT | Customer support engineer | | 16000
Previous Employer 1 | Onward Eservices Ltd | Customer support engineer | Sep 2020 | 15500
Previous Employer 2 | Kunal structure India pvt ltd | IT Officer | Nov 2018 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As i am trying to open the website www.ndtv.com then i have to check which error it's showing .
For example - Certificate error , internet error or else ..
Troubleshooting steps to be followed for this are :-
1.Check whether internet is connected to the pc or not .
2.if internet is ok then i have check whether the modem or switch is releasing ip to my pc .might be pc is using APIPA ip. Change ip according to the network . (DHCP or Manula).
3.whether this Portal link / website is allowed to open in local intranet/ public internet.
4.after doing  all these troubleshooting I'll check in another pc whether this link is opening in other pc not. If it's opening .
5.Clear site cookies for www.ndtv.com.
6.close the browser .
7. Open the browser and surf the website .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the mobile bluetooth .
Turn on the speaker .
Now go to mobile setting .
Click on bluetooth settings .
Let it get search for the speaker device.
Click on speaker bluetooth option  available in search option and click on connect .
Wait till it's get connected.

What according to you makes you a good candidate for customer service or technical support job? | Easy to handle any critical situation as in current job i am looking more than 800+ Reliance Stores and giving telephonic / video call support to them.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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