Subject: Tech Support Candidate - Kalpna Patel
From: Kalpna Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Dec 2020 19:52:35 -0500

| | Tech Support Test

Name | Kalpna Patel
E-mail | [email-masked]
Phone Number | (91) 7222973827
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland | Sr.Excutive service desk | 22 January2021 | 26K
Previous Employer 1 | Vyam info solution | Technical support | 15 Dec 2019 | 15K
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Reboot to computer and test the website again.
Try loading the site in a different browser.
There may be some time internet issue try to change the internet connection .

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Tap Pair new device. If  don't find Pair new device, check under "Available devices" or tap More. Refresh.
What according to you makes you a good candidate for customer service or technical support job? | As my work experience i satisfy all the requirement for this job .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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