Subject: Tech Support Candidate - GOUTAM KUMAR
From: GOUTAM KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Dec 2020 10:54:37 -0500

| | Tech Support Test

Name | GOUTAM KUMAR
E-mail | [email-masked]
Phone Number | (0657) 8092256865
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jamshedpur Jharkhand
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hexaware technologies ltd | System engineer | | 22,280
Previous Employer 1 | IT-Conse solution pvt tld | Desktop support engineer | 12th Dec 2016 | 17,280
Previous Employer 2 | Talbros Infotech pvt ltd | It-Coordinator | 20th May 2016 | 12,140

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will perform below troubleshooting step.

1.Check if system is connected to internet or not

2. if system is connected to network then i will check lan proxy setting

3.If lan proxy setting is correct than i will delete all cache and cookies.

4.Even if issue is not resolved then i will try to reset the browser.

5. Finally if issue is not resolved even after performing  all these troubleshooting step then might be site is down from sever end.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will perform below step to connect a bluetooth speaker to my mobile phone.

1.Turn on the bluetooth speaker

2. Turn on the bluetooth option on your mobile phone

3.Automatically Bluetooth speaker will be shown in bluetooth device list in your mobile  phone.

4. select that particular bluetooth speaker under bluetooth device list in your phone.

5. Finally it will be paired and connected to your phone.

What according to you makes you a good candidate for customer service or technical support job? | My Experience and interest related to technical troubleshooting along with eagerness to update my self in technical field makes me suitable candidate for technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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