Subject: Tech Support Candidate - Raj Hans Kumar
From: Raj Hans Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Dec 2020 10:14:12 -0500

| | Tech Support Test

Name | Raj Hans Kumar
E-mail | [email-masked]
Phone Number | (+91) 8559995330
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Satna M.P
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nagarro | Sr. associate IT | Jan 2018 | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check the internet connection in the following order:
Check the physical faults in LAN cable or wifi.
Check the IP address of the computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the speaker and turn on the bluetooth on my mobile phone and search for the bluetooth speaker in list of available devices for pairing. Select and pair the speaker with phone.
What according to you makes you a good candidate for customer service or technical support job? | My technical expertise, my friendly behaviour .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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