Subject: Tech Support Candidate - Santosh kumar
From: Santosh kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Dec 2020 08:03:35 -0500

| | Tech Support Test

Name | Santosh kumar
E-mail | [email-masked]
Phone Number | (91) 9971769355
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | In Okhala New delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quess Corp LTD | Associate Engineer | | 19500
Previous Employer 1 | Progressive Infovision | Remote Support Engineer | 31-12-2018 | 15500
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I shall check that internet is working or not working in the system, then need to check proxy connection after that i shall check VPN connection, then need to check browser that may be old version i will do update. If still site is not opening i shall check with my senior site may be block as security purpose.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on speaker and Bluetooth both and inter the speaker name in mobile and connect.

What according to you makes you a good candidate for customer service or technical support job?

Good communication and positive attitude, patience,
quick problem solving skills and should be responsible person.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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