Subject: Tech Support Candidate - Deepak Dhanik
From: Deepak Dhanik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Dec 2020 07:34:58 -0500

| | Tech Support Test

Name | Deepak Dhanik
E-mail | [email-masked]
Phone Number | (+91) 9318357719
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | मालवीय नगर
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Office365 administration

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Support engineer | Still active | 22k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.our troubleshooting   depend on error code and message we see on website.
2If it is because of interent we gotta check if our internet connection is connected.
3. We can check our dns settings
4.firewall permission can be a reason to

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.turn speaker's bluetooth
2.Now please Turn on phone blutooth
3.Please make sure device is in range
4.Look for speaker in list of devices in range
And connect it

What according to you makes you a good candidate for customer service or technical support job? | After 3 years experience in same profile I have achieved a great amount of expertise in etiquettes and manner require in this which is bread and butter for this sector and it is something which comes to naturally.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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