Subject: Tech Support Candidate - Dharmendra Kumar Dharmendra
From: Dharmendra Kumar Dharmendra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Dec 2020 05:25:10 -0500

| | Tech Support Test

Name | Dharmendra Kumar Dharmendra
E-mail | [email-masked]
Phone Number | (91) 9643715828
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | South West Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Innovsource | Customer support engineer | Working | 20k
Previous Employer 1 | CMS IT Service | Customer support engineer | 19-sep-2019 | 16k
Previous Employer 2 | Renovation automation | Customer support engineer | 18-sep-2017 | 10k

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will see wha comes error and take according action  so I would like to explain here many reasons can be happened
Check network cable it is connected to internet or not and reset IE and check authentication some how user have access or not for accessing that site

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly on to both device and go to mobile and pairing and get connected

What according to you makes you a good candidate for customer service or technical support job?

Most be able to establish a good working report with the client quickly
He/She should be able to work with people and must have strong communication skills
Must have patience

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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