Subject: Tech Support Candidate - Rinku Kumar
From: Rinku Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Dec 2020 04:50:56 -0500

| | Tech Support Test

Name | Rinku Kumar
E-mail | [email-masked]
Phone Number | (91) 9416345383
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vserv infosystem Pvt Ltd | Desktop Support Engineer | | 24400
Previous Employer 1 | Barcode India Ltd | Resident Engineer | | 16600
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | after proxy setting and  this site add trusted if you are using private network
Please list the steps to connect a Bluetooth speaker to your mobile phone. | open Bluetooth and scan device and pair the same and ready to connect

What according to you makes you a good candidate for customer service or technical support job?

1-Customer Service focuses on the experience of the customer.

2-Technical support focuses on resolving a technical issue or problem in the fastest, most cost-effective way.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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