Subject: Tech Support Candidate - saurabh jain
From: saurabh jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Dec 2020 04:41:38 -0500

| | Tech Support Test

Name | saurabh jain
E-mail | [email-masked]
Phone Number | (91) 9389734090
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
System Administration

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | specialist | Currently working | 40500
Previous Employer 1 | Team Computers | System Engineer L2 | 27/may/2020 | 30250
Previous Employer 2 | Team lease | Consultant desktop support | 23/July/2018 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we will make sure the internet is working.
We can check in different internet browser.
we can check the proxy server if it is enabled so we need to turn is off.
We will ping the website using command prompt.
if it is still not working so we can do flush DNS using command prompt and restart the computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

we will open the Bluetooth settings in both mobile and device.
we will go the Bluetooth setting in mobile and search the device Bluetooth name.
We will pair the Bluetooth with device and connect it.

What according to you makes you a good candidate for customer service or technical support job?

Positive attitude towards customer queries.

Good technical knowledge.

Good communication Skills.

patience nature helps me to resolve some issues of frustrated users

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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