Subject: Tech Support Candidate - Amit Aman
From: Amit Aman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Dec 2020 04:19:04 -0500

| | Tech Support Test

Name | Amit Aman
E-mail | [email-masked]
Phone Number | (+91) 8882615282
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Sde | 22/7/2020 | 30000
Previous Employer 1 | Tech Mahindra | Csa | 05/11/2020 | 22500
Previous Employer 2 | Tracalogic OPC Pvt Ltd | Tse | 02/02/2019 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check that user is connected to a network or notm
If it's connected to the network then I will check that the network is working properly or not?
After checking if it's not working fine I will ask user to disconnect it from the network and reconnect it once again and try opening the browser again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I will open the bluetooth speaker on.
Then I will go to mobile settings and click on the bluetooth section and I will turn it on.
After turning it on I will search for the bluetooth speaker. Once I will get the speaker name I will click on that and I will pair it with my mobile.

What according to you makes you a good candidate for customer service or technical support job? | As a technical support job the candidate must know the basic details of Network and the technical skills and I posses both and being a energetic and confident candidate as well as a great team member that makes me perfect for the job. And also I love to gain knowledge about all new technology and technology which is available before.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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