Subject: Tech Support Candidate - Abhijeet Verma
From: Abhijeet Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Dec 2020 04:12:34 -0500

| | Tech Support Test

Name | Abhijeet Verma
E-mail | [email-masked]
Phone Number | (91) 9415973139
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hardoi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Teleperformance | CCE | 18 Aug 2020 | 11000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the url entered, clear the cache and history of browser, then delete all temporary files and try to open a url. If it is not working then i will restart the browser then check

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth
Open setting in mobile
go to connectivity option or search for Bluetooth
Turn on the Bluetooth
Let your phone search the name of Bluetooth
Click on the name of your audio device
Pair it
You can use it now

What according to you makes you a good candidate for customer service or technical support job?

I already had a experienced in android trouble shooting over call
Have a basic knowledge of technical support
I can understand customer problem and handle it very carefully
I can also take your escalation calls

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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