Subject: Tech Support Candidate - Sachin Pandey
From: Sachin Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Dec 2020 03:59:17 -0500

| | Tech Support Test

Name | Sachin Pandey
E-mail | [email-masked]
Phone Number | (91) 9899794443
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vcare call center | Sr. Chat associate | Currently working | 26000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the internet connectivity if everything okay then I will try to change the browser and open the website. Or  I will check the URL if it is correct or not. Still if the issue not solved  I can ask it to further team or person who can help me.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | You just need to switch-on your Bluetooth device and  open your mobile Bluetooth, you have to search for the Bluetooth speaker on your mobile Bluetooth section and you  have to pair the Bluetooth speaker with your mobile Bluetooth. Once it's paired you can enjoy the music😊
What according to you makes you a good candidate for customer service or technical support job? | I have 2 year experience in customer support, I was worked for zomato and bangood, I found myself desired candidate for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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