Subject: Tech Support Candidate - Chandan Azad
From: Chandan Azad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Dec 2020 01:38:29 -0500

| | Tech Support Test

Name | Chandan Azad
E-mail | [email-masked]
Phone Number | (91) 9319565525
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sap labs | Desktop Engineer L2 | Na | 26000
Previous Employer 1 | Systech | Desktop Engineer L1 | 31 June 2019 | 18000
Previous Employer 2 | Velocis system Pvt ltd | Helpdesk executive | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check internet connectivity first and then I will clear cookies and cache after that I will try to open that site.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will turn on the blutooth speaker and then I will search for the device name in mobile blutooth settings and then I will connect.
What according to you makes you a good candidate for customer service or technical support job? | Having knowledge and patience to communicate with user or customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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