Subject: Tech Support Candidate - Amit Gupta
From: Amit Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 23:55:57 -0500

| | Tech Support Test

Name | Amit Gupta
E-mail | [email-masked]
Phone Number | (91) 9773818911
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
V.C

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Acma computers | Customer support engineer | Currently working | 20000/-
Previous Employer 1 | Hitachi System PVT LTD | Desktop support | 2018 | 150000/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-First check only issue with www.ndtv.com website or other also
2-Clear browser cheche
3-try to open with another browser
4-check proxy setting if Proxy server available
5-Network coactivity    okay or not
6-Restart the system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-ON Bluetooth speaker
2-Open Bluetooth setting in phone
3-search Bluetooth name witch one i want
4-In the list of paired devices select which I want
5-select paired .
than okay

What according to you makes you a good candidate for customer service or technical support job?

1-Good listener
2-Resolver issue quickly
3-Positivae attitude
4-Helping person

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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