Subject: Tech Support Candidate - Manisha Thakur Manisha
From: Manisha Thakur Manisha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 21:46:57 -0500

| | Tech Support Test

Name | Manisha Thakur Manisha
E-mail | [email-masked]
Phone Number | (0124) 8700557995
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgoan
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Shine tech support rivate llp | Desktop support | 2 December 2020 | 23500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will refersh the page which is the basic step then delete the history and catch memory of the server and then retry to open the website if again the issue is occurring then I will check the reason why the site is not opening then I will go to the setting in the web browser and check the permission of the website is allowed to open or not and if it shows that the permission is not given then I will give the permission. Now site is definitely start working
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly click on the blue tooth icon then select the pairing option and select the correct name of the parking device and select it and device is connected.

What according to you makes you a good candidate for customer service or technical support job?

I am very confident
Goal oriented
Positive attitude
Flexible
Integrated
Creative

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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