Subject: Tech Support Candidate - SATISH BHAIRAVI
From: SATISH BHAIRAVI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 11:25:13 -0500

| | Tech Support Test

Name | SATISH BHAIRAVI
E-mail | [email-masked]
Phone Number | (91) 8919910343
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | HYDERABAD
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bhashyam educational institutions | Service desk engineer | Currently in working | 15095
Previous Employer 1 | Wipro infotech | WL1 engineer | Feb 2017 | 13000
Previous Employer 2 | Hitachi Micro clinic pvt ltd | Service engineer | Feb 2016 | 7500

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check with internet connectivity using
Check ping status with DNS or ISP IP.
If not get reply rise a ticket.

If get reply my internet will be ok ,
After open with run then type www.ndtv.com -t if its gets reply the sites server will works.

I will check any other sites in browser other than ndtv, if its open all sites

after I will check with browser settings any blocked sites list.

If finally check with proxy setting while its allowing or not.

Above all steps are in good condition I will re-install my browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Fist powerd on Bluetooth speakers after long press  Bluetooth icon in my phone
Its visible all availability device's its shows device name then we pair with Bluetooth device's.
Successfully paird Bluetooth speakers,  we can operate via mobile.

What according to you makes you a good candidate for customer service or technical support job? | Quick response, we i i dentified customer needs & wants, keep smiling always,attitude, well dress, given proper to the point answer, always work positive, time management, flexibility, organize work
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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