Subject: Tech Support Candidate - Shashi ranajn kumar Shashi
From: Shashi ranajn kumar Shashi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 10:41:57 -0500

| | Tech Support Test

Name | Shashi ranajn kumar Shashi
E-mail | [email-masked]
Phone Number | (011) 7834948982
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GVR technlabs | Technical support engineer | 31-12-2020 | 19500
Previous Employer 1 | Precision techserve | System engineer | 30-6-2019 | 13500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check internet connectivity
Check browser settings

Please list the steps to connect a Bluetooth speaker to your mobile phone. | It's is easy to connect via Bluetooth settings

What according to you makes you a good candidate for customer service or technical support job?

Tech savvy
Good communication
Used many sources to know new errors eg internet etc

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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