Subject: Tech Support Candidate - Nidhi Kumari
From: Nidhi Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 10:33:39 -0500

| | Tech Support Test

Name | Nidhi Kumari
E-mail | [email-masked]
Phone Number | (91) 7404519068
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 14, Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Virtusa | Operations Analyst | | 25300
Previous Employer 1 | Quality Council of India | Management Trainee | 31st May'2019 | 19000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-I will check whether my internet connection is working properly or not.
2-I will force reload a page.
3-I will check with multiple browsers.
4-I will clear the cache.
5-I will check my laptop's clock.
6-I will turn off Antivirus and VPN Apps.
7-I will check my SSL Certificate Expiration.
8-I will change the proxy settings.
9-I will restart my device and try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Go to settings
2-Tap the Bluetooth option
3-Turn on Bluetooth
4-A list of available devices will appear.
5-If the speaker is not listed,press the button on your speaker with a Bluetooth symbol on it.
6-On your mobile select your speaker and you will be connected.

What according to you makes you a good candidate for customer service or technical support job? | I have a great communication skill and I have a technical background. I have professional email etiquette and I have 2 years of experience working in operations and in different projects which made me a fast learner. I think my skills, experience and will  to learn and perform makes me the perfect candidate for this profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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