Subject: Tech Support Candidate - saurav SADA
From: saurav SADA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 07:53:13 -0500

| | Tech Support Test

Name | saurav SADA
E-mail | [email-masked]
Phone Number | (+91) 8882236309
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | kalkaji (delhi)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | wipro | associate | 21/12/2020 | 23
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

i will follow basic steps
1. check my internet connectivity first
2. check if there is issue with website server ( i.e to check that i am the only one who get this error
3. restart the browser or check the website in a different browser

Please list the steps to connect a Bluetooth speaker to your mobile phone. | turn on the bluetooth on the device. generally there is a light on every bluetooth device which start blinking, after that , we just need to turn on the bluetooth in our device and it will show the nearby devices. we can connect easily
What according to you makes you a good candidate for customer service or technical support job? | i have worked on printers , desktop and network support as well. i have the knowledge of networking as well. i worked for wipro in international voice support with upselling experience
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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