Subject: Tech Support Candidate - shubham sharma
From: shubham sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 05:53:36 -0500

| | Tech Support Test

Name | shubham sharma
E-mail | [email-masked]
Phone Number | (91) 7700072767
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Active directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Limted | Administrator | | 15000
Previous Employer 1 | Wipro Limted | Trainee | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i will read that error clearly then i will do troubleshooting according to the error for ex if i will face an error of network then i'll check for network connectivity I.e ( lan cable / Wifi ) if network connectivity is fine then i'll check for lan settings in connections if connections are fine then i will try to clear cookies , cache and history of browser .If clearing browser cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case i'll just have to wait for it to get fixed

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.
2 .Touch and hold Bluetooth .
3 .Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4Tap the name of the Bluetooth device you want to pair with your device.
5 Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.  spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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