Subject: Tech Support Candidate - ARPANA KUMARI
From: ARPANA KUMARI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 05:41:44 -0500

| | Tech Support Test

Name | ARPANA KUMARI
E-mail | [email-masked]
Phone Number | (91) 7979881578
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | RANCHI
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CHANNEL & FIRM | CUSTOMER SUPPORT | 15 | 15000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I'll clear FIREfox's/Chrome cookies and cache

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down
2. Touch and hold Bluetooth.
3 Tap Pair new device
4. Tap the name of the Bluetooth device want to pair with
5. Follow instructions as given on screen.

What according to you makes you a good candidate for customer service or technical support job? | Because I have teamwork ability and passion for helping people, and focused to Job responsibility
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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