Subject: New Reply Received - Re: Splash Virtual
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 22 Dec 2020 10:39:50 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Re: Splash Virtual  Ticket comment <div dir="ltr">
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<div style="direction: ltr">Hi Pritish, </div>
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<div style="direction: ltr">I spoke to Kim yesterday and provided the description of the fault as per my earlier email and he is looking into the issue at his end and will be back in touch with me.  At this stage no definitive suggestion or answers to resolve
 the phantom triggering of the projector in the main studio or the automation not operating for scheduled classes in the reformer studio.
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<div style="direction: ltr" dir="ltr">Our office will be closed from midday tomorrow until Jan 11 th so it may be after the 11th u til we can address this issue now I’m afraid. </div>
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<div style="direction: ltr">Paul Smith</div>
<div style="direction: ltr">Director (Vic)</div>
<div style="direction: ltr">AV Media Systems (VIC)</div>
<div style="direction: ltr">TEL: 0410 587 544</div>
<div style="direction: ltr">[email-masked]</div>
<div style="direction: ltr">(Sent from iPhone)</div>
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, December 22, 2020 6:29:39 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; Colin Garard &lt;[email-masked]&gt;; Paul Smith &lt;[email-masked]&gt;; [email-masked]
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<b>Subject:</b> Re: Re: Splash Virtual
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<div dir="ltr">​Hi Paul,</div>
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<div dir="ltr">I hope you are doing well.</div>
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<div dir="ltr">Could you please share an update with us following the conversation Les Mills Team? </div>
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<div dir="ltr">Looking forward to your reply soon. </div>
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<div dir="ltr">​Best regards,</div>
<div dir="ltr">Pritish</div>
<div dir="ltr">Customer Services </div>
<div dir="ltr">Les Mils Virtual App<br>
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Ticket: <a href="https://immersivesupport.lesmills.com/helpdesk/tickets/4157" rel="noreferrer">
https://immersivesupport.lesmills.com/helpdesk/tickets/4157</a>
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<blockquote class="x_freshdesk_quote">On Mon, 21 Dec at 4:21 PM <span class="x_separator">
, Toa Su'a &lt;[email-masked]&gt; wrote:
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<div class="x_MsoNormal"><span style="">Hi Charlotte</span></div>
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<div class="x_MsoNormal"><span style="">Apologies for the delay</span></div>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, 18 December 2020 12:09 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> [email-masked]; Toa Su'a &lt;[email-masked]&gt;; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<b>Subject:</b> Re: Re: Splash Virtual</span> </div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Hi Toa,</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Are you able to send a photo of the Automation settings for the Reformer and Group Fitness studio please?  Make sure you scroll down to the bottom of the page as well.</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Charlotte<br>
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Ticket: <a href="https://immersivesupport.lesmills.com/helpdesk/tickets/4157" rel="noreferrer">
https://immersivesupport.lesmills.com/helpdesk/tickets/4157</a></span></div>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>On Thu, 17 Dec at 1:37 PM
<span class="x_separator">, Paul Smith &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Yes wifi is disabled, I confirmed that yesterday
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Paul Smith</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Director (Vic)</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>AV Media Systems (VIC)</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>TEL: 0410 587 544</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>From: Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday, December 17, 2020 11:30:20 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Colin Garard &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Paul Smith &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Re: Splash Virtual </span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Hi Paul,</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Thanks for this, as the Reformer studio is using ethernet, has wifi been disabled on the iPad?</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Thanks</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Charlotte<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4157" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4157</a> </span></div>
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