Subject: Tech Support Candidate - Mohd Ragib
From: Mohd Ragib <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 05:31:52 -0500

| | Tech Support Test

Name | Mohd Ragib
E-mail | [email-masked]
Phone Number | (+91) 8178516840
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New askok nagar delhi 110096
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cyber futuristic India Pvt. LTD. | Social media Expert | 30th December 2020 | 27000
Previous Employer 1 | I Energizer IT service Pvt. LTD. | Technical support engineer | 12 June 2018 | 15900
Previous Employer 2 | Insync Business solution Pvt. LTD | CCE | 10 August 2016 | 11500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I'll figure out where is the problem.
I'll figure out that my computer is properly connected with internet or not.

I'll  check the LAN cable or another internet connectivity, that it's properly working.

I will open a new tab and check to see if i can open another website on the same browser.

If another website will not open, I'll go for further steps in order to check that browser is working properly.

I'll Launch another browser and try to open the same website.

If website open on another browser,  I'll clear cookies and cache data.

If same problem occure, I'll Reset browser to default setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.) Turn on the bluetooth speaker.
2.) Slide down the notification panel and turn on the bluetooth on my phone.
3.) It will scan and show the address of bluetooth speaker.
4.) Tap and pair with the same bluetooth speaker.
5.) Pairing the bluetooth speaker with mobile device I'm ready to use accordingly.

What according to you makes you a good candidate for customer service or technical support job?

Good technical knowledge.

I'm a B. Tech degree holder.

Experience in technical support for the Samsung Electronics(Mobile phone support to resolve problem over the remote).

Excellent communication skills.

I like to operate computer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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