Subject: New Reply Received - Trip Virtual 22 Issue
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 22 Dec 2020 10:09:20 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Trip Virtual 22 Issue  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Hi, </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">I’ve just checked the audio issue. Between 16:17 and 16:47 the sound quality is bad, very different to the rest of the audio. </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">If I noticed this audio irregularity with my headphones, I can’t imagine in a proper audio instalation where it would more remarkable. </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Let me know what you find out please. </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Thanks a lot.</span></div>
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<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>Marc Raya</span></b><b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'> </span></b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>| </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>Departamento de Asesoramiento</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>AEFA LES MILLS</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:#1155cc">[email-masked]</span></a></span></u>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#7f7f7f'>c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |  </span><u><span style="font-size:9.0pt;color:#0563c1"><a href="http://www.lesmills.es/" target="_blank" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.es</span></a></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>  </span>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><a href="https://mcusercontent.com/e22e2d08f1ba27a1c7e4527e1/files/68ab3314-c970-47f0-95b8-6cb26c160d50/Flyer_precios_Plan_Renove_White_Christmas.01.pdf" rel="noreferrer"><span style="font-size:9.0pt;text-decoration:none"><img width="589" height="253" style="width:6.1354in;height:2.6354in" id="_x0000_i1045" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODEzNjMxODksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.eErjFEMlyCIG28TCw_AT534ZnSj2tVzqbpApf3augSM" alt="Firma WHITE CHRISTMAS_1"></span></a></div>
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<span style="font-size:9.0pt;color:gray">   </span><a href="https://www.facebook.com/AEFALESMILLS/" rel="noreferrer"><span style="font-size:9.0pt;color:gray;text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1044" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODEzNjMxOTAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.XE955JW-8nzToAp_hgphYftfrnlJkRkWipnhi3eYotg" alt="FIRMA MAIL 3-2019 modelo 1e"></span></a><span style="font-size:9.0pt;color:gray">  </span><a href="https://www.instagram.com/tribulesmills/" rel="noreferrer"><span style="font-size:9.0pt;color:gray;text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1043" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODEzNjMxOTEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.km7RSzP9vVWBHXRdLq6Yg9jkkE77YavqQ_wddT7p0gc" alt="FIRMA MAIL 4-2019 modelo 1b"></span></a><span style="font-size:9.0pt;color:gray">  </span><a href="https://www.youtube.com/user/aefalesmills" rel="noreferrer"><span style="font-size:9.0pt;color:gray;text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1042" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODEzNjMxOTIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.492uDSLQoTQw2NfAnNcdlQZGy7wb2pueyMvukA4Uwu8" alt="FIRMA MAIL 5-2019 modelo 1b"></span></a><span style="font-size:9.0pt;color:gray">  </span><a href="https://www.linkedin.com/company/aefa-les-mills" rel="noreferrer"><span style="font-size:9.0pt;color:gray;text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1041" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODEzNjMxOTMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.4x1r32SH6o3gkKAggDF1EsQ7SohLHqmneDsHPhy2YTA" alt="FIRMA MAIL 6-2019 modelo 1b"></span></a>
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<b>De:</b> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Enviado el:</b> lunes, 21 de diciembre de 2020 14:24<br><b>Para:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Asunto:</b> Re: Trip Virtual 22 Issue</div>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Marc,</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks for the answer and the video.<br><br>Could you please confirm from your side that when playing the same release on your iPad you experienced the same sound problem.</span></div></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>Best Regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br><br>Ticket: <a href="https://immersivesupport.lesmills.com/helpdesk/tickets/4178" rel="noreferrer">https://immersivesupport.lesmills.com/helpdesk/tickets/4178</a></span>
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<div>On Mon, 21 Dec at 11:09 PM <span class="separator">, Marc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span><span class="separator"></span>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi, </span></div></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I attach the video. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>The exact point of the Trip 22 is from minute 16:17, when it loses quality. Maybe in the video you can’t appreciate the quality loss but our CXManager went to the club last friday and his report was clear: there is an audio issue in the video. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Can you make a test please?</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks a lot.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>Marc Raya</span></b><b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'> </span></b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>| </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>Departamento de Asesoramiento</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>AEFA LES MILLS</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:#1155cc">[email-masked]</span></a></span></u><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#7f7f7f'>c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |  </span><u><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#0563c1'><a href="http://www.lesmills.es/" target="_blank" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.es</span></a></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>  </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<div style="margin-bottom:12.0pt"><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://mcusercontent.com/e22e2d08f1ba27a1c7e4527e1/files/68ab3314-c970-47f0-95b8-6cb26c160d50/Flyer_precios_Plan_Renove_White_Christmas.01.pdf" rel="noreferrer"><span style="font-size:9.0pt;text-decoration:none"><img width="589" height="253" style="width:6.1354in;height:2.6354in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODEyNjE0NjEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Iv5vtX7dGzPyKDiC3r3cFWOTrBKmzj1NsnOrDB-aJxE" alt="Firma WHITE CHRISTMAS_1"></span></a></span></div></div>
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<span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:gray'>   </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://www.facebook.com/AEFALESMILLS/" rel="noreferrer"><span style="font-size:9.0pt;color:gray;text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODEyNjE0NjIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.g-AvrIR_CtsICRJB9yOra8arGf-TrVjlHzJVNzLGNlU" alt="FIRMA MAIL 3-2019 modelo 1e"></span></a></span><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:gray'>  </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://www.instagram.com/tribulesmills/" rel="noreferrer"><span style="font-size:9.0pt;color:gray;text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1027" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODEyNjE0NjMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Ih6OnXNZbpGatoTx2xTE4SrKHLzaREabuSAbvA9Gilg" alt="FIRMA MAIL 4-2019 modelo 1b"></span></a></span><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:gray'>  </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://www.youtube.com/user/aefalesmills" rel="noreferrer"><span style="font-size:9.0pt;color:gray;text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODEyNjE0NjQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.k36c5sAOAjQoJbhLsBi_SJy3YSmp_Wf33iOlhO3hfdY" alt="FIRMA MAIL 5-2019 modelo 1b"></span></a></span><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:gray'>  </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://www.linkedin.com/company/aefa-les-mills" rel="noreferrer"><span style="font-size:9.0pt;color:gray;text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODEyNjE0NjUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.FIEjWYcM0kABAEnhFc3OMA9ojh4jHxXBJ_rJ3pXpFHo" alt="FIRMA MAIL 6-2019 modelo 1b"></span></a> </span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>De:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Enviado el:</b> jueves, 17 de diciembre de 2020 19:58<br><b>Para:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Asunto:</b> Re: Trip Virtual 22 Issue</span>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Marc,</span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for you reply.</span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We will wait for short video of the issue.</span></div></div></div>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best Regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4178" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4178</a></span></div></div></div>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Thu, 17 Dec at 10:30 PM <span class="separator">, Marc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span></div></div>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi, </span></div></div></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>They refreshed yesterday the Trip Virtual 22 and they have the same sound issue. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I will try to record the audio and send it to you as soon as possible. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best regards,  </span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>Marc Raya</span></b><b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'> </span></b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>| </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>Departamento de Asesoramiento</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>AEFA LES MILLS</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:#1155cc">[email-masked]</span></a></span></u><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#7f7f7f'>c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |  </span><u><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#0563c1'><a href="http://www.lesmills.es/" target="_blank" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.es</span></a></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>  </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>De:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Enviado el:</b> miércoles, 16 de diciembre de 2020 16:47<br><b>Para:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Asunto:</b> Re: Trip Virtual 22 Issue </span>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif'>Hi Marc,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif'>​</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif'>We have played The Trip Virtual release 22 and<span style="color:#183247"> found no issues with sound or video. We</span> would suggest to the Club to refresh the release via the App Manage Downloads section by following the below instructions: </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif'>Unlock the padlock to the top right of the App and enter your admin code</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif'>Navigate to SETTINGS &gt; Manage Downloads</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif'>Scroll to the release under the 'Downloaded' tab </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif'>Click the refresh icon (the circle with the arrow), as below</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif'>The release should download straight away provided your iPad has a network connection</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif'>Please let us know how it goes. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif'><br><span style="color:#183247">Best Regards,<br>Olesia<br>Customer Services</span> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#183247'>Les Mills Virtual App</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#183247'><br></span><span style='font-size:10.0pt;font-family:"Times New Roman",serif'>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4178" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4178</a> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Thu, 17 Dec at 1:26 AM <span class="separator">, Marc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span></div></div></div>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif'>Hi, </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif'>Trip Virtual number 22. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Times New Roman",serif'>The exact point is from minute 16:17. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Times New Roman",serif'>Best regards, </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>Marc Raya</span></b><b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'> </span></b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>| </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>Departamento de Asesoramiento</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>AEFA LES MILLS</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:#1155cc">[email-masked]</span></a></span></u><span style='font-size:10.0pt;font-family:"Times New Roman",serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#7f7f7f'>c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |  </span><u><span style='font-size:9.0pt;font-family:"Times New Roman",serif;color:#0563c1'><a href="http://www.lesmills.es/" target="_blank" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.es</span></a></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>  </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Times New Roman",serif'>De:</span></b><span style='font-size:10.0pt;font-family:"Times New Roman",serif'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Enviado el:</b> miércoles, 16 de diciembre de 2020 13:25<br><b>Para:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Asunto:</b> Re: Trip Virtual 22 Issue</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<div><div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Marc, </span></div></div></div></div></div>
<div><div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​ </span></div></div></div></div></div>
<div><div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for you patience. </span></div></div></div></div></div>
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<div><div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We would like to know which program the customer has a sound issue with. This will help us continue our investigation. </span></div></div></div></div></div>
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<div><div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best Regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App </span></div></div></div></div></div>
<div><div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4178" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4178</a> </span></div></div></div></div></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4178:859387</span><span style='font-size:10.0pt;font-family:"Times New Roman",serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4178:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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</blockquote></div>  https://immersivesupport.lesmills.com/helpdesk/tickets/4178