Subject: Tech Support Candidate - Alpesh Patel
From: Alpesh Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 04:48:48 -0500

| | Tech Support Test

Name | Alpesh Patel
E-mail | [email-masked]
Phone Number | (02646) 232037
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gujrat
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Database,SQL,Mysql,MSsql,Oracle

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 48 Fitness | Floor Manager | 31 August | 65,000
Previous Employer 1 | Eclinicalworks Pvt Ltd | Software specialist | 3rd March 2017 | 40,000
Previous Employer 2 | Kalsekar college | Lecturer | 11th January 2011 | 23,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Will try to open in another browser. Still not
2-Will reboot the PC. Still not
3-Will check browser settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-Settings
-Bluetooth
-Turn on
-If speaker is not listed press the button on speaker

What according to you makes you a good candidate for customer service or technical support job? | Customer service is all about client satisfaction so good communication and knowledge will satisfy the clients, I am skillful at both.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |