Subject: Tech Support Candidate - RAKESH MOHAN DHAWAN
From: RAKESH MOHAN DHAWAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 04:26:08 -0500

| | Tech Support Test

Name | RAKESH MOHAN DHAWAN
E-mail | [email-masked]
Phone Number | (091) 6283895195
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | AMRITSAR
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NETPLUS BROADBAND PVT.LTD. | CLUSTER LEAD | ....... | 20000
Previous Employer 1 | BLS SOLUTIONS PVT.LTD. | DISTRICT MANAGER | 31 JAN 2017 | 18315
Previous Employer 2 | PASSPORT OFFICE | TECHNICAL TRAINER | 02 JUNE 2016 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check the Internet Connection if it is working fine than i will RE-ENABLE MY LAN CARD THAN TRY IT IN A DIFFERENT BROWSER

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.SWITCH ON THE BLUETOOTH ON BOTH DEVICES.
2.SELECT THE BLUETOOTH DEVICE NAME IN MY MOBILE

What according to you makes you a good candidate for customer service or technical support job? | ITS MY FRIENDLY NATURE WHICH HELPS ME TO COORDINATES WITH CUSTOMERS SO EASILY AND TACKLE THEM IN A PROPER WAY
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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