Subject: Tech Support Candidate - Arjun Rohilla
From: Arjun Rohilla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 03:28:08 -0500

| | Tech Support Test

Name | Arjun Rohilla
E-mail | [email-masked]
Phone Number | (91) 8979279806
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive infotech Pvt Ltd | Service Delivery Executive | 30 November 2020 | 19803
Previous Employer 1 | Wipro technologies | Desktop support Engineer | 16 March 2020 | 13546
Previous Employer 2 | Datalink industrial corporation | Quality Engineer | 19 Feb 2019 | 7324

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will check with the internet connection is working fine or not.
Will check for the firewall or blocked sites
Will check with the website is working on other browser or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on the device
Will check for the connection mode to be put into bluetooth connection mode
Turn on the bluetooth for mobile
Start searching for the available device
Once found make it connect to the speaker device and start using it.

What according to you makes you a good candidate for customer service or technical support job?

I am having experience in handling customer over the call and provide the provide the proper resolution to them.
I am having knowledge belonging to the skillsets required for the same profile.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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