Subject: Tech Support Candidate - saikrishna Rachuri
From: saikrishna Rachuri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 03:07:41 -0500

| | Tech Support Test

Name | saikrishna Rachuri
E-mail | [email-masked]
Phone Number | (+91) 9885593820
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | laxmi nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cognizant | Sr.Ops Representative | 31/12/20 | 31257
Previous Employer 1 | Concentrix | Ops Representative | 28/02/20 | 23257
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will reboot the system and check the problem is fixed or not. If it's not then I will approach the next step to understand is there anything to fix in internet connectivity? After then, if internet connectivity is good then I will do the basic trouble shooting to fix the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Settings app.
Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
Select Bluetooth to view the options.
Select Pair new device to place the Bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job? | I  strongly believe that I have the ability to understand the concern of the customers because I have experience in handling the requests of the customers. Every Experience is a lesson, Every lesson is a gain.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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