Subject: Tech Support Candidate - JAVED AHMED
From: JAVED AHMED <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 02:53:58 -0500

| | Tech Support Test

Name | JAVED AHMED
E-mail | [email-masked]
Phone Number | (011) 8506077867
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | EAST DELHI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
ITIL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL INFOSYSTEMS LTD | CONSULTANT | | 350000
Previous Employer 1 | GA DIGITAL WEB WORD | MTO | |
Previous Employer 2 | APTARA | PROGRAMMER | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Checking network/internet connection.
2. Open a new tab and check to see if you can load another website.
3. Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the www.ndtv.com site again.
4. Try clearing cookies and cache & try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch ON Bluetooth speaker with Bluetooth connectivity.
2. In Mobile Swipe down from the top of the screen.
3. Touch and hold Bluetooth .
4. Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
5. Tap the name of the Bluetooth device you want to pair with your device.
6. Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

1. Good Communication skills
2. Problem-solving skills
3. Passion for the role for Support.
4. Technical knowledge.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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