Subject: Tech Support Candidate - Shreeyank Tyagi
From: Shreeyank Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 02:28:07 -0500

| | Tech Support Test

Name | Shreeyank Tyagi
E-mail | [email-masked]
Phone Number | (91) 8882019336
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | Senior associate | 14 Dec | 29k
Previous Employer 1 | Exl services | Senior associate | 12 august 2019 | 23k
Previous Employer 2 | Wipro | Technical engineer | 04 july 2017 | 15k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)Firstly i check that what type of error is showing on the screen.
2) Than i check the connectivity of the network and check the connectivity is stable or not with the help of run command and than with the help of ping and than check the internet speed test.
3) check the website (world wide web) the formation and the site view.
4) if the website is still not working than https is secure or not .
5) we check the gateway and than check the DNS.
6) we check the router connectivity and than check the ISP and check with the help of ping with google and yahoo.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First switch on the bluetooth speaker and than switch the bluetooth on phone as well.
2) once the bluetooth speaker is switch on than check than on the phone search for the available devices nearby phone.
3) connect the particular bluetooth speaker with the inbuild name and than enter pass code .

What according to you makes you a good candidate for customer service or technical support job? | For a good customer service the candidate need to first understand the concern and the problem of the customer and than focus on the main concern and use the power words and if the customer is still not listen to you than basically their are 3 types of customer and we need to focus on the concern depending on the behavior and the understanding.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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