Subject: Tech Support Candidate - BHAARVI SHARMA
From: BHAARVI SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 02:12:22 -0500

| | Tech Support Test

Name | BHAARVI SHARMA
E-mail | [email-masked]
Phone Number | (+91) 8285050543
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Software Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NCRB MAHIPALPUR | TECHNICAL CONSULTANT | 30/09/2020 | 28000/-
Previous Employer 1 | SBI CARDS | TECHNICAL ANALYST | 30/06/2019 | 21000/-
Previous Employer 2 | YES BANK | SOFTWARE ENGINEER | 31/05/2018 | 21000/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) RESTART THE DEVICE
2)MAKE SURE INTERNET CONNECTED OR NOT
3)CHECK WHETHER THE SITES IS DOWN OR NOT.

THEN AFTER FIND THE REASON FIX IT ACCORDINGLY.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Go to settings
2)Tap the Bluetooth option
3)Turn on Bluetooth
4)A list of available devices will appear.
5)If the my speaker is not listed, press the button on the speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6) On my mobile select that speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | Because I have a great working experience in technical field with issue handling capabilities and also fix them successfully.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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