Subject: Tech Support Candidate - Akash Baliyan
From: Akash Baliyan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 02:09:16 -0500

| | Tech Support Test

Name | Akash Baliyan
E-mail | [email-masked]
Phone Number | (+91) 999067117
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Spinks india | Sales executive | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i try to see if my computer is properly connected with network if it's connected through LAN then i check my hardware and try to troubleshoot it, if that's not the problem then will will troubleshoot the network troubleshoot inbuilt in operating system. Also will see if the site is accessible in that particular domain.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On the bluetooth in both devices
Make speaker searchable and ready to pair condition.
Search for devices through phone and pair them.

What according to you makes you a good candidate for customer service or technical support job? | If a candidate has a keen interest in knowing every day changing technology, then he can learn and do this job properly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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