Subject: Tech Support Candidate - Satish Tiwari
From: Satish Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 01:59:18 -0500

| | Tech Support Test

Name | Satish Tiwari
E-mail | [email-masked]
Phone Number | (+91) 8839989948
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jabalpur (M.P)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Technical support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | whitehatjr. | Technical support TL | | 50000
Previous Employer 1 | Times internet | Technical support engineer | 21-09-2020 | 35000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

2-Browse Change.

3- Resetting the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We have to open bluetooth in the handset
Then we have to open the settings inthe mobile.

What according to you makes you a good candidate for customer service or technical support job? | My learning skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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