Subject: Tech Support Candidate - NANDAN SAW
From: NANDAN SAW <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 22:29:10 -0500

| | Tech Support Test

Name | NANDAN SAW
E-mail | [email-masked]
Phone Number | (91) 7349028174
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ranchi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Capgemini | Sr. Software Engineer | 27 Nov 2020 | 30000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Note- above question doesn't mention the error message/pop up. So as a tech support engineer if there no problem define by customer then it'll will just a 2-3 min call.

Hence- No error message detected. Closing the case.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

In phone.
Open the setting option
Select Bluetooth and click on pair the new device
Turn on the Bluetooth in speaker
Pair the Bluetooth speaker to the mobile phone
Bluetooth paired successfully

What according to you makes you a good candidate for customer service or technical support job? | That to understand the client problem and give them understanding solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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