Subject: Ticket Assigned - Re: Video Wall - YMCA Parks
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 22 Dec 2020 02:55:33 +0000

Hi Pritish Nandi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: Video Wall - YMCA Parks  Hi Paul,

I have included LMI support to check out the iPad settings for any error messages.

Re: Live Automation issue
If you are using TCP or UDP (rather than PJLink) there is an option to toggle ‘Live Automation enabled’ on and off.  If it’s turned on, they can turn it off and that should resolve it.

If that isn’t the issue, could we get a screen shot of their Automation settings on the App, via Settings > Automation, please?

Re Pink screen
Purple/pink screen (picture playing fine but colors tinted) is often a color range/RGB setting problem. The other common cause is a cable or connector fault. Less commonly the fault lies with the projector (if this is the case it will be storing an error code).
Please contact your AV provider who will look into the AV settings and adjust the equipment accordingly.

Kind Regards,

Greg

Greg Cartagena | Virtual AV Support Specialist
Les Mills Asia Pacific | www.lesmills.com.au<http://www.lesmills.com.au>
PO Box 3998 Manuka ACT 2603 AUSTRALIA
Tel +61 455 508 248 | Email [email-masked]<mailto:[email-masked]>

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From: Paul Smith <[email-masked]>
Date: Tuesday, 15 December 2020 at 1:15 PM
To: Greg Cartagena <[email-masked]>
Subject: FW: Video Wall

Mate, what the hell are we doing  WRONG here ????

Paul Smith
Director (Vic)
AV Media Systems
0410 587 544
9543 6525
[email-masked]<mailto:[email-masked]>

From: Ingrid Pennington <[email-masked]>
Sent: Tuesday, 15 December 2020 1:53 PM
To: Paul Smith <[email-masked]>
Cc: Craig Hortin <[email-masked]>
Subject: Video Wall

Hi Paul,

Our video wall has a mind of its own!

Last night in the middle of a live group fitness class the screens turned on and shone purple. It never switched off again. It will play scheduled classes but they look purple too. I had to turn the tvs off this morning during our yoga class because they were distracting. I turned them back on a couple of hours later hoping the screen would go back to its normal black standby mode, but it is still purple. Any ideas???

Cheers,

INGRID PENNINGTON
Health & Fitness Director | The Parks Recreation & Sports Centre

[Parks Email Sig]<https://www.parksrsc.ymca.org.au/>

The Parks Recreation & Sports Centre 46 Cowan Street, Angle Park SA, 5010
T: (08) 8406 2900  D: (08) 8406 2910  E: [email-masked]<mailto:[email-masked]>

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 https://immersivesupport.lesmills.com/helpdesk/tickets/4172