Subject: Tech Support Candidate - Sonu Sharma
From: Sonu Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 21:31:27 -0500

| | Tech Support Test

Name | Sonu Sharma
E-mail | [email-masked]
Phone Number | (0) 8826329855
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Burari Delhi area
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Echosoft Infotech Pvt Ltd | Sr executive | 31st March | 35000
Previous Employer 1 | Tech live connect | Solution Engineer | February 2019 | 25000-27000
Previous Employer 2 | iyogi technical support | DSE | November 2016 | 16000-18000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we will check the exact error message.
Then we will perform below steps to fix it.

- We will make sure if our computer is connected with the internet.

Then we have to check date and time of computer if our computer is connected with the internet.

If they are correct then we have reset browser or we can try different browser to check this website.

We can also check antivirus settings if this website is blocked by someone

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly we have to turn on Bluetooth of speaker and powerd on it then we can perform following steps to connect it with phone.

Open the Settings app.

Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.

Select Bluetooth to view the options.

Select Pair new device to place the Bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job? | Logical thinking. Expert knowledge in how operating systems and software works. Interpersonal skills as you will regularly be in contact with colleagues and/or customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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