Subject: Tech Support Candidate - krishan kumar
From: krishan kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 13:28:13 -0500

| | Tech Support Test

Name | krishan kumar
E-mail | [email-masked]
Phone Number | (91) 9873876233
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ductus technology | Repair Engineer | na | 18k
Previous Employer 1 | Iqor india pvt ltd | Repair Engineer | 30 july 2020 | 14k
Previous Employer 2 | Environment-sa India pvt ltd | CSD Trainee Engineer | 15 July 2019 | 12k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong

Make sure you're able to load wwwndtv.com. Once this loads, make sure you're able to search.

If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth on you speakers and pair the Bluetooth via mobile phone and when paired successfully then use audio music as you like  .
What according to you makes you a good candidate for customer service or technical support job? | The goal of technical support is to provide help and advice to customers about products
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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