Subject: Tech Support Candidate - Mohini Chaturvedi
From: Mohini Chaturvedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 12:51:49 -0500

| | Tech Support Test

Name | Mohini Chaturvedi
E-mail | [email-masked]
Phone Number | (79830) 13105
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mathura
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Senior Analyst | | 380000
Previous Employer 1 | NTT Data | Helpdesk Associate | 16 Feb 2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Would have to check if we have internet working on PC.
-Case 1 -Internet issues 'would check for internet router restart or being any particular device connection accordingly'.
Case 2 - Internet working ' would check the error statement.

2. For the error statement we might try clearing cache and cookies would check launching website again.
3. Further after we can also try resetting browser and checking website again.
4. Can try with alternative Browser if that web can work out on another browser.
5.Can try restarting the system as well.
6.If still doesn't works we can look up for the proxy settings on PC or device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn ON bluetooth speaker.
2.Turn On mobile phone bluetooth
3.Look out for available devices and connect accordingly with our bluetooth speaker device accordingly.

What according to you makes you a good candidate for customer service or technical support job? | Experience working with the customers across nations have built up good confidence along with good technical skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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