Subject: Tech Support Candidate - vikas singh
From: vikas singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 12:47:10 -0500

| | Tech Support Test

Name | vikas singh
E-mail | [email-masked]
Phone Number | (91) 9953762565
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nangloi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Caretel infotech | CSR | 15/08/2019 | 14790
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check my internet connection .Then after
i will try to open the website on different browser.
If the problem is not resolved then i will note down the error and report it to the ISP.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will switch on the Bluetooth speaker. After that I will open Bluetooth application in my mobile phone and allow it to search near by device. After scanning, I will pair up my mobile phone to the Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | Customer support job needs patience. Since I am a good listener with positive attitude, I can handle the queries of customer. I have the potential  to resolve the problem in the given time period.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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