Subject: Tech Support Candidate - Sheikh Aziz
From: Sheikh Aziz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 12:31:25 -0500

| | Tech Support Test

Name | Sheikh Aziz
E-mail | [email-masked]
Phone Number | (+91) 9971610847
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Of Kailash
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Sec. Associate | | 20000
Previous Employer 1 | BT | Associate | 30/01/2017 | 24000
Previous Employer 2 | Convergys | Associate | 04/06/2015 | 18000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Website Down Checkers
2. Ping Checkers
3. You can clear the cache and cookies in your browser and try to navigate to the website with the potential network server error again. Sometimes, cookies and a full cache are the issues. Clearing them–or allowing a website to access cookies–can clear up website load errors.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth for both the devices.
2. There will be a pairing button on the Bluetooth Speaker which needs to be pressed and your Mobile device should be in a visible mode to another pairing device.
4. Once on your Mobile Bluetooth pairing screen, Bluetooth Speaker name show.
5. Click on the pair button on the mobile, it will be connected.

What according to you makes you a good candidate for customer service or technical support job? | A Good Customer Service or Technical Support associate should always first listen to the customer actively and act accordingly. Never interrupt your client in between, let the customer speak, and be a good listener. You need to win the confidence of the client so that if you are not able to solve the issue still client feels that yes you try a lot and it's not your fault. If you are not able to resolve the issue always let your client know why you are not able to resolve it and what next step the client can do or follow to fix it. By doing this your client will feel you go extra mile for him/her.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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