Subject: Tech Support Candidate - ADITI SRIVASTAVA
From: ADITI SRIVASTAVA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 11:22:02 -0500

| | Tech Support Test

Name | ADITI SRIVASTAVA
E-mail | [email-masked]
Phone Number | (+091) 7355336850
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio
French

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | ACS | Digital Marketing Team | 16 june | 22k
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

click the library button on your toolbar.(if you don't see it there click the menu button then click the library).
in the time range to clear drop down and select everything.
below the drop down menu select both cookies and cache.make sure other items you want to keep are not selected.
click clear now.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

swipe down from the top of the screen.
touch and hold bluetooth.
tap pair new device.if you don't find the pair new device,check under available devices or tap more.refresh.
tap the name of the bluetooth device you want to pair with your device.
follow any on screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

approachable personality
understanding of the role
passion for customer service
conflict resolution skills
stress tolerance
ability to abide company policies

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |