Subject: Tech Support Candidate - Gopal Sharma
From: Gopal Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 10:50:21 -0500

| | Tech Support Test

Name | Gopal Sharma
E-mail | [email-masked]
Phone Number | (01275) 690751
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Ticket handling

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Impact info tech | Desktop support Engineer | 30 June 2020 | 18000
Previous Employer 1 | HSB infotech | Desktop support Engineer | July 2017 | 15000
Previous Employer 2 | CMS infotech | Customer support Engineer | Dec 2015 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I check that www.ndtv.com site access allowed or not if access allowed then I will  clear browsing data and internet cache of my system , if still not working then reset browser if problem is still persist then check with other system if same problem in that system also then check with Network team.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1st of all Power ON Bluetooth Speaker then turn on my phone Bluetooth and searching for nearby Bluetooth device and find my Bluetooth name and select it and click on connect now Bluetooth is connected.

What according to you makes you a good candidate for customer service or technical support job?

Listing user problem carefully and politely and  respond according

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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