Subject: Tech Support Candidate - Mahesh Kumbhar
From: Mahesh Kumbhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 10:47:04 -0500

| | Tech Support Test

Name | Mahesh Kumbhar
E-mail | [email-masked]
Phone Number | (91) 9664294173
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NCR | It HELPDESK | 22 January | 28500
Previous Employer 1 | Envirox | System Administrator | June 2016 | 24000
Previous Employer 2 | Unistanze | It HELPDESK | 2014 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Need to check the internet connection
Ping the website
Try to check website on othe system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth on mobile and speaker keeping ON
enable search on mobile
Pair the device
Allow the pairing permission
Once paired good to work

What according to you makes you a good candidate for customer service or technical support job?

Good listener.
Understand the situation and issue
Make it resolved or taking or issue. Make sure to provide workaround
Finally resolved the issue

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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