Subject: Tech Support Candidate - Saquib Ahmad
From: Saquib Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 10:43:21 -0500

| | Tech Support Test

Name | Saquib Ahmad
E-mail | [email-masked]
Phone Number | (91) 9570841620
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Patna Bihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
MS Office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Optimize IT Systems | Technical Support Engineer | | 20200
Previous Employer 1 | 3i infotech | IT Helpdesk Engineer | 5-Oct-2020 | 12000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check Internet connection.
I will check url (www.ndtv.com).
I will check pop-up Block/allow.
I will check internet bandwidth.
I will check website in another browser also that actually website is working or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Search with window Bluetooth
then On the Bluetooth
Add Bluetooth device
Connect with find my Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

I have 4 year work experience as Technical Support.
I try to do some update and learning about my domain knowledge.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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