Subject: Tech Support Candidate - Mohammad Shahrukh Rashid
From: Mohammad Shahrukh Rashid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 10:38:31 -0500

| | Tech Support Test

Name | Mohammad Shahrukh Rashid
E-mail | [email-masked]
Phone Number | (+91) 8285121618
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix Gurgaon | Technical support Associate | 6/3/2020 | 17000
Previous Employer 2 | Quatrro global service | Fraud analyst | 14/9/2018 | 12000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- I will try to check for the internet connectivity.
Step 2- Will try to load the website on incognito/private window
Step 3- Will try to load the website on another browser.
Step 4- will try to load some other website in the browser, etc.
Step 4 -

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- Will turn on the Bluetooth speaker
Step 1.a- open setting on mobile.
Step 2- will turn on the mobile device Bluetooth
Step 3- it will automatically start searching for the available Bluetooth devices nearby
Step 4- will connect the Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

The ability to understand the problem that the customer is facing but putting in myself in the customers shoes. And the knowledge of applying correct troubleshooting steps to fix the issue.
At last the appreciation that I get from the customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |