Subject: Tech Support Candidate - Mohit Sharma
From: Mohit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 10:03:55 -0500

| | Tech Support Test

Name | Mohit Sharma
E-mail | [email-masked]
Phone Number | (203207) 9990739919
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra Pvt Ltd | Senior Customer Service Associate | 7 September 2020 | 22000
Previous Employer 1 | Concentrix Daksh Service India private limited | Customer service executive | 30 August 2018 | 17000
Previous Employer 2 | Ienergizer Pvt Ltd | Customer service executive | 10 July 2017 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

This webpage is not available"
This message means Google Chrome couldn't find and load the webpage we're trying to visit. To fix the problem, try the steps below.
Check the web address
If we can see the message "ERR_NAME_NOT_RESOLVED" or "ERR_CONNECTION_REFUSED" in our browser window, try these steps:
Check the web address (URL) in the address bar to make sure we're going to the right webpage.
If we are, try to open the same webpage on another computer connected to the same network.
If we can't see the webpage on any computer, check if we're connected to the Internet. If we are, the webpage might be down.
Delete our cookies
Cookies are files created by websites we've visited to store browsing information, such as our profile or preferences for the website. Sometimes, a broken cookie file can cause errors.
On our computer, open Chrome Chrome.
At the top right, select More Organize.
Select More tools and then Clear browsing data
Select a time range and then Cookies and other site data and then Clear data.
Change our proxy settings
If the browser takes a long time to load a webpage or search, it might be using a web proxy. If we can see the message "Resolving proxy" or "ERR_PROXY_CONNECTION_FAILED" in our browser window, we can change our proxy settings.
At the bottom right, select the time.
Select Settings .
In the "Network" section, select the network we're using.
Select the network name again.
Select Proxy.
Change our proxy settings.
Changing our proxy settings might break our connection to the web. If we're not sure what settings to use, contact our network administrator. Also, proxies that need to be authenticated don't work with Chromebooks.
Note: If we're using our Chromebook at work or school, we won't be able to change our proxy settings. For more help, contact our
administrator.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Connect through Bluetooth on our Android device
We can use Bluetooth to connect some devices to our phone without a cord. After we can pair a Bluetooth device for the first time, our devices can pair automatically. If our phone is connected to something through Bluetooth, at the top of the screen, we'll see a Bluetooth icon.
Important: we're using a custom Android version. If these steps don't work for me, check with our device manufacturer.
Turn Bluetooth on or off
Swipe down from the top of the screen.
Tap Bluetooth .
Tip: To save battery, turn off Bluetooth when not in use. Bluetooth is off in Airplane mode.
Step 1: Pair a Bluetooth accessory
Important: our devices stay paired until we can unpair them.
Option 1: Use the Settings app (all Bluetooth accessories)
Option 2: Use notifications (Fast Pair accessories only)
Step 2: Connect
Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When our phone and the Bluetooth device are connected, the device shows as "Connected."
Configure, unpair, or rename a Bluetooth accessory
Unpair, rename, or pick actions for a Bluetooth accessory
Change our phone or tablet's Bluetooth name

What according to you makes you a good candidate for customer service or technical support job?

Its all about our attitude in addition to our academic qualification, like we should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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